Job Ad: Citizens Advice Bury & Bolton are recruiting for an Accredited Immigration Supervisor/Solicitor

Key accountabilities Key elements & tasks Immigration Law Advice and Research & Campaigns Work Undertake detailed assessment of immigration/ asylum matters Deliver immigration/ asylum related legal advice via the full range of communication channels available, appropriate to the needs of the service and clients Proactively manage a caseload of clients, ensuring advice is delivered in line with quality expectations and deadlines are met Prepare any necessary case papers and ensure that these are correctly recorded along with key dates, information etc. in the format as required Prepare for and represent at hearings, where appropriate Provide accurate and timely data into databases and case management systems, while supporting ongoing data developments Deliver second tier support to paid staff and volunteers and other LCAs on appropriate Social Welfare Issues Support our research and campaigns work through various channels including case studies, data collection and client consent Working as part of a

team

Supervise (up to 4) of the immigration team including formal 1:1 and informal supervision and support Conduct monthly independent file reviews on advisers based on their level and ability, providing timely feedback Be an active member of the wider team, acting and supporting colleagues in a collaborative way Promote best practice across the team Regularly provide technical support & supervision to colleagues as and when required Provide feedback to line manager on performance issues/ training needs of advisers as and when arise Act as a specialist resource on immigration law to advisers working across CABB Input and assist with training of the immigration team in conjunction with the immigration services manager Performance, Personal Management

and Administration

Take ownership for monitoring own workload e.g. proactively reviewing when new cases are taken on, progress on current cases, outcome of completed cases and quality control, with minimal supervision Work flexibly across the service, ensuring support/ cover for administrative tasks as required To comply with operational management systems of supervision, objectives, appraisal and induction To comply with data collection procedures and reporting to ensure effective recording of performance monitoring, outcomes and client information Service Development To be (one of) the nominated LAA immigration supervisors for CABB To assist with the development of the service locally, regionally and nationally, publicising work as and when necessary Work with colleagues to maintain a positive working and learning environment, in which equality and diversity are well managed, dignity at work is upheld and volunteers achieve their full potential Carry out other tasks within the scope of the post to ensure the effective delivery and development of the role Training Undertake the Legal Aid Agency (LAA) supervisory exam at the next available date (if not already a holder of this qualification) Ensure your own accreditation/ training requirements is reviewed/ met including obtaining CPD, as required. Ensure through reading, training and consultancy, that your own level of knowledge around money advice law is up-to-date and that this is disseminated as appropriate To identify your own training needs in conjunction with the designated lead/ supervisor and be prepared to undertake appropriate training Deliver training (internally and/or externally), either through formal training sessions, or ‘on the job’ coaching to colleagues Other duties and responsibilities Liaise, as appropriate, with relevant outside agencies (voluntary and statutory), other Local Citizens Advice offices and other stakeholders Be an active member of the wider team, acting and support colleagues in a collaborative way To present a professional appearance, help maintain an orderly working environment, and act at all times to uphold the good reputation of Citizens Advice To comply with all published organisational policies and procedures Work flexibly to undertake such other reasonable duties and responsibilities Please note that this job description does not constitute a ‘term and condition of employment’. It is provided only as a guide to assist an individual in the performance of the job and is not included to be an inflexible list of tasks.

The Citizens Advice Service is a fast-moving organisation and therefore an employee’s duties may be varied from time to time. The post holder accepts that they may be required to work flexibly and undertake any other work or duties as may reasonably be required, within the scope of and commensurate to the nature of the post.